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Our hearing and speech-impaired customers may call us through the Florida Relay Center at 800-955-8770 or TTY (Text Telephone) at 800-955-8771.
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Applications for utility service may be submitted in person, via email, by fax, or by mail. Positive identification, i.e. Florida ID or valid Driver's License is required. If submitting by mail or fax, please call our Customer Service Department at 904-247-6241.
Yes, the residential deposit for the new utility service starts at $125, however, the deposit may be waived when our new customers provide a good payment history for one full year from their previous utility company.
Residential Start Services Checklist:
For a commercial deposit, please contact our Customer Service Department at 904-247-6241.
Residential deposits with interest are returned after 12 months of satisfactory payment history. Commercial deposits are returned upon termination of utility service.
Call our Customer Service Department at 904-247-6241 with your disconnect date and forwarding address, or email us at Beaches Energy Customer Service.
Call our Customer Service Department at 904-247-6241 or email us at Beaches Energy Customer Service. A new application and positive identification are required to transfer service, i.e. Florida ID or a valid Driver's License.
Beaches Energy Services can recommend many ways to help you save on your electric and water bill. Electric and water bills vary depending on the time of year, weather, number of days in a billing cycle, and usage. We offer a free residential energy audit to assist you in evaluating the electric usage in your home. To schedule your free residential energy audit, please contact our Customer Service Department at 904-247-6241 or email us at Beaches Energy Customer Service.
Beaches Energy Services will install a Surge Protection Device that is designed to protect major motor-driven appliances like refrigerators and air conditioners. For detailed product information and to schedule installation, call our Customer Service Department at 904-247-6241 or email us at Beaches Energy Customer Service.
Our CARE Program provides assistance to eligible applicants who are customers of Beaches Energy Services. Occasionally elderly, disabled, or low-income members of our community may need assistance paying their monthly utility bills. BEAM (Beaches Emergency Assistance Ministry) administers the Care Program and qualifies the families that need assistance.
You may contribute to our Care Program by donating on your monthly utility bill or by making a donation at our Customer Service Department. For more information, call 904-247-6241.
Beaches Energy Services is a member of the Florida Municipal Power Agency. The Agency provides wholesale power and is owned by 29 municipal electric utilities. The Agency provides electric service to over 1.7 million Floridians.
Our residential electric utility rates compare very favorably to other utilities within the State of Florida and have historically remained below Florida's average.
The Power Cost Adjustment is directly related to the cost of fuel used to generate electricity. The Power Cost Adjustment is not additional income for Beaches Energy Services. This is a direct pass-through expense. A large percentage of the electricity we provide to our customers is produced by using clean-burning natural gas. Volatility in the price of natural gas can affect the Power Cost Adjustment.