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1. How do I apply for new utility service or transfer existing service to my name?

Applications for utility service may be submitted in person, via email, by fax, or by mail. Positive identification, i.e. Florida ID or valid Driver's License is required. If submitting by mail or fax, please call our Customer Service Department at 904-247-6241.

2. Does Beaches Energy Services require a utility deposit?

Yes, the residential deposit for the new utility service starts at $125, however, the deposit may be waived when our new customers provide a good payment history for one full year from their previous utility company.

Residential Start Services Checklist:

• Address of location to start services
• Social Security Number
• Copy of Driver License or State Identification
• Contact phone number
• In some cases, a rental lease agreement or sales contract may be required.
• Residential utility deposits start at $125. The deposit may be in the form of cash, check, or money order. Deposits may be waived if customer provides a utility credit letter with excellent credit history over the last 12 months.
• Depending on credit history, the deposit required may be up to (2) times the average utility cost for that service location.
• A service charge of $10 will be billed for service connections between 8 am and 1 pm. Connections after 1 pm will be billed $20.

For a commercial deposit, please contact our Customer Service Department at 904-247-6241.

3. When will my utility deposit be returned?

Residential deposits with interest are returned after 12 months of satisfactory payment history. Commercial deposits are returned upon termination of utility service.

4. What should I do to have my utility service disconnected?

Call our Customer Service Department at 904-247-6241 with your disconnect date and forwarding address, or email us at Beaches Energy Customer Service.

5. How do I transfer my utility service from one location to another location?

Call our Customer Service Department at 904-247-6241 or email us at Beaches Energy Customer Service. A new application and positive identification are required to transfer service, i.e. Florida ID or a valid Driver's License.

6. How do I obtain information on conserving and lowering my monthly utility bill?

Beaches Energy Services can recommend many ways to help you save on your electric and water bill. Electric and water bills vary depending on the time of year, weather, number of days in a billing cycle, and usage. We offer a free residential energy audit to assist you in evaluating the electric usage in your home. To schedule your free residential energy audit, please contact our Customer Service Department at 904-247-6241 or email us at Beaches Energy Customer Service.

7. How can I protect my home against power surges?

Beaches Energy Services will install a Surge Protection Device that is designed to protect major motor-driven appliances like refrigerators and air conditioners. For detailed product information and to schedule installation, call our Customer Service Department at 904-247-6241 or email us at Beaches Energy Customer Service.

8. What is the CARE Program and how do I contribute?

Our CARE Program provides assistance to eligible applicants who are customers of Beaches Energy Services. Occasionally elderly, disabled, or low-income members of our community may need assistance paying their monthly utility bills. BEAM (Beaches Emergency Assistance Ministry) administers the Care Program and qualifies the families that need assistance.

You may contribute to our Care Program by donating on your monthly utility bill or by making a donation at our Customer Service Department. For more information, call 904-247-6241.

9. Where does Beaches Energy Services get their power?

Beaches Energy Services is a member of the Florida Municipal Power Agency. The Agency provides wholesale power and is owned by 29 municipal electric utilities. The Agency provides electric service to over 1.7 million Floridians.

10. How do Beaches Energy Services residential rates compare with other Electric Utilities?

Our residential electric utility rates compare very favorably to other utilities within the State of Florida and have historically remained below Florida's average.

11. What is the Power Cost Adjustment that appears on my bill?

The Power Cost Adjustment is directly related to the cost of fuel used to generate electricity. The Power Cost Adjustment is not additional income for Beaches Energy Services. This is a direct pass-through expense. A large percentage of the electricity we provide to our customers is produced by using clean-burning natural gas. Volatility in the price of natural gas can affect the Power Cost Adjustment.

12. Does Beaches Energy Services provide telecommunications for the hearing and speech impaired?

Our hearing and speech-impaired customers may call us through the Florida Relay Center at 800-955-8770 or TTY (Text Telephone) at 800-955-8771.