Cable Television Service

By State Statute, Chapter 610, Section 108, as of July 1, 2009, the Florida Department of Agriculture and Consumer Services have the sole authority to respond to all cable or video service customer complaints.

Cable franchises are now issued by the Florida Department of State, effectively eliminating local franchise authorities.

If you are experiencing problems with your Cable TV, Cable Internet, or Cable Phone, you can contact the Florida Department of Agriculture and Consumer Services to file a complaint.

To file a complaint you can contact the Florida Department of Agriculture and Consumer Services by phone at 800-435-7352 or use these resources:

• Federal Communications Commission
• Florida Department of Agriculture and Consumer Services

Cable TV

Regulation of Rates

Cable Deregulation Information      

Federal Communications Commission
Contact us by calling 888-225-5322 or 888-835-5322 TTY

Complaints – Florida

Consumers may file a complaint with the Florida Department of Agriculture and Consumer Services for informal mediation.
Florida Department of Agriculture and Consumer Services
You can make your complaints by phone at 800-435-7352.

Complaints

   
Federal Communications Commission

• Signal leakage from cable systems
• Cable home wiring questions
• Equipment compatibility
• Commercial limits for children’s programming
• Indecency and obscenity

Submit your complaints via phone by calling 888-225-5322 or 888-835-5322 

Safe Digging     

Sunshine State One Call of Florida 811
Call 811 from anywhere in Florida two full business days before digging and your call will be routed to this organization. Chapter 556, Florida Statutes

State-Issued Certificate of Franchise Authority     

Florida Department of State
For Cable and/or Video Service issues call 850-245-6010.